For independent Australian vet clinics

Pet owners pick the clinic with the better reviews. Is that your clinic?

Q: Can we talk to a person first?

Of course. Ring +61 2 8403 2818 or email team@officestaff.ai.

When a pet owner nearby searches, they compare three clinics on Google and ring one. Your free Growth Scorecard shows where you show up, how your reviews stack up against the clinics around you, and what happens when somebody rings.

Get your free clinic scorecard What it shows

Free. No obligation. Nothing to sign.

A pet owner checking in her golden retriever at a vet clinic front counter

Australian owned

Your client list stays yours

Every message goes out in your clinic's name

OfficeStaff.ai helps Australian local businesses get found on Google, trusted through reviews and booked through their website and past customers.

Your free Growth Scorecard, for your clinic.

Put in your clinic's details and your scorecard opens straight away. One page, in plain English. It looks at the four things that decide whether a pet owner finds you, picks you and books you.

Can pet owners find you?

A map scan of 49 spots around your clinic, how many show you on page one, and which clinics show up ahead of you.

Do they pick you?

Your reviews next to the clinics pet owners compare you with. How many, how recent, and whether they have been answered.

What happens on your website?

Whether it is easy to ring or book from your site, and what gets in the way.

What happens when they call?

Whether calls get answered, missed calls get a reply, and enquiries get followed up before they go cold.

An example Growth Scorecard for a made up clinic. Three cards across the top: can people find you, with a map of nine search points; do people trust you, with the review score and how many are still waiting for a reply; and can they book you, with the ways in. Underneath, a plain summary and a button to book a call. — An example scorecard. Yours shows your own clinic.

Why is it free?

Because most clinics have never seen these numbers side by side, and once you see them, the gaps are obvious. The scorecard is yours to keep. If you want help fixing what it shows, you can book a short call. If not, that is fine too.

1Put in your clinic's name. It finds you on Google.
2Your scorecard opens straight away. We email you the link too, so you can find it again.
3If you want, book a short call with a founder to go through it.

Get your free clinic scorecard

What it looks like in your clinic.

Found, trusted and booked. All set up and run for you, in your clinic's name.

A pet owner at home with her dog on her lap, searching on her phone

Found

Your Google listing filled in properly and kept current.
Correct hours, including public holidays and after hours.
Fresh photos and regular posts.
Your details right on Apple Maps, Bing and the main directories.
A map each month showing where you show up around your clinic.

A smiling pet owner leaving the clinic with her cat, chatting with the vet nurse

Trusted

A review request after a visit, the same request to every client.
Replies written to your reviews, good and bad.
No review request after an end of life visit, ever.
Your own portal to see every review and reply.

A busy vet clinic front desk with owners and their pets waiting

Booked

Overdue pets get a friendly reminder, in your clinic's name.
Clients who have not been back in a long time get a welcome back message.
Seasonal campaigns, like tick season and dental month.
When you want it, missed calls get a text back, so the owner does not ring the next clinic.

An older man arriving at the clinic with his senior labrador, welcomed back at the counter

Your quickest win is already in your practice software.

Every clinic has clients who came in, then stopped. Most did not leave. Their reminders stopped, life got busy, and nothing brought them back. A friendly message from your clinic gives them a reason to book. The ones who come back are the ones who leave reviews, and those reviews help the next pet owner find you.

Get your free clinic scorecard

The rules, in writing.

Nothing after an end of life visit

No review request, no reminder, no campaign. Deceased pets come off the list before anything is sent.

Every client gets the same request

Happy or not, everyone is asked the same way. That is Google's rule and it is the honest way to do it.

Your client list stays yours

It is used only to send messages from your clinic. It is never sold or used for anyone else, and you can take all of it with you at any time.

No promises about Google

Nobody honest can promise you the top spot. The things Google looks at get fixed, and you see the movement on your map each month.

Done for you, from $149 a month.

Per clinic, plus GST. Start with the free scorecard. If you go ahead, you are covered by this:

Money-backGuarantee

No lock-in contracts
No fixed term
Cancel any time

Not happy? Tell us in your first 30 days and you get a full 100% refund.

See every package

Questions clinics ask.

What do I need to give you for the scorecard?

Your clinic's name and your email. It finds you on Google and your scorecard opens straight away. No login and nothing to install.

Do we have to change our practice software?

No. Every practice system exports a client list as a spreadsheet. That is all that is needed to start, and nothing gets installed on your machines.

Who do the messages come from?

Your clinic, in your clinic's name, with an unsubscribe on every one. You approve the wording before anything is sent.

What about clients whose pet has died?

They come off the list before the first message goes out. The deceased flag is checked on every import, and nothing automatic ever goes out after an end of life visit.

Will our nurses have more work to do?

No. It runs in the background. The only change your team sees is more reviews coming in and more familiar names in the appointment book.

What does it cost?

Reputation, the review system done for you, is $149 a month plus GST with readiness included. Every package has a 30-day money-back guarantee and no lock-in contract. The pricing page has the rest.

Can we talk to a person first?

Of course. Ring +61 2 8403 2818 or email [email protected].

See where your clinic stands.

Your free Growth Scorecard shows the map around your clinic, how your reviews compare with the clinics nearby, and what happens when pet owners call. Free, no obligation, and yours to keep.

Get your free clinic scorecard Or book a call

Run by its founders, Greg Hamlyn and Nick Lock. You deal with people, never a call centre.

Greg Hamlyn

Co-founder

Nick Lock